Connect to SiteSage with API Genie
Overview
SiteSage is a Danish AI-powered customer service platform built specifically for e-commerce businesses. The solution integrates directly into existing support systems like Zendesk, helping customer service teams handle high volumes of inquiries more efficiently.
SiteSage's AI automatically translates, categorizes, and prioritizes incoming support tickets, then generates personalized response suggestions that include customer-specific details like tracking links, order numbers, and delivery information. The system is trained on your company's own data, ensuring responses are relevant and accurate.
The platform was recognized as a Top 3 finalist in the "AI Innovation" category at Danish Industry's eCommerce Awards, demonstrating its impact on the Nordic e-commerce market.
How it Works
When connected through API Genie, SiteSage can access your commerce nd supply chain data to provide even more accurate and contextual customer service automation.
The integration enables:
- Order data synchronization – SiteSage pulls real-time order information, shipping status, and customer history directly from your e-commerce platform through API Genie's unified data layer.
- Automated response enrichment – Customer service responses are automatically populated with accurate tracking links, delivery dates, and order details from your connected systems.
-Multi-language support – Two-way translation between customers and support agents, regardless of language barriers, enabling seamless international customer service.
- Intelligent ticket routing – Incoming inquiries are automatically categorized and prioritized based on content, urgency, and customer value.
Data types
Data types
The API Genie integration with SiteSage enables the exchange of:
# Orders – Order details, status, line items, and fulfillment information
# Customers – Customer profiles, contact information, and purchase history
# Shipments – Tracking numbers, carrier information, and delivery status
# Returns – Return requests, refund status, and exchange information
# Inventory – Stock levels and availability data for customer inquiries
SiteSage supports MCP (Model Context Protocol) for standardized data access, allowing seamless integration with API Genie's connector infrastructure.
